FAQ

General questions

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the regions covered by our delivery partners are presented below:

– Malaysia: 3-7 business days

– Singapore: 7-14 business days

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through our email.

We currently ship in the major cities of Malaysia and Singapore.

For shipping outside of these regions, please reach out to our support through our email.

Payment

You can purchase on our website using a debit or credit card.

We currently only support the following currencies for charging our customers in their local currencies: MYR. 

If your credit or debit card use another currency, then you will be charged in MYR. Your bank will apply the corresponding  conversation rate of the currency you choose.

Shipping

We currently ship in the major cities of Malaysia and Singapore.

For shipping outside of these regions, please reach out to our support through our email.

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the regions covered by our delivery partners are presented below:

– Malaysia: 3-7 business days

– Singapore: 7-14 business days

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date. Our delivery partner generously provides 2 attempts for door delivery.

You may also have to go to your local pick up point to collect your package in case of after 2 attempts.

Other questions

Yes. We have created a referral program to thank our customers for referring their friends and family.

To apply our program, kindly reach out to email: team@shop.getminerva.co

We do accept returns in respect to some conditions, please refer to our return policy for more info.

We currently don’t have any physical stores under our brand name.

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store

– The item shouldn’t have been used in any way

– The return or exchange request is made within 28 days of delivery

– The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.